Terms & Conditions of Sales, Services and Supplies

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1. For the purpose of these terms and conditions the following words shall have the following meanings: 1.1 “The Company” shall mean Galaxy Electrical Ltd (Registered Number 10707191). This is the trading name of Galaxy Electrical, with Manchester office address at the 253 Copster Hill Road Oldham OL8 3DE and London office address at the 94 Long Lane Croydon CR0 7AP  1.2 you”, “Customer”, “Client”, “He”, “She” shall mean the person or organisation or its representative with whom the Company has entered into Agreement 1.3 “The Operative” or “The Engineer” shall mean the representative appointed by the Company. 1.4. “Agreement”- shall mean the agreement between the Client and the Company wherein The Company undertakes to provide services and materials (thereafter called “Works”) to the Customer for a payment which the Customer agrees to pay under these Terms and Conditions as per details contained in Quotation and / or Work Order. 1.5 Cancellation Time- shall mean the time until 5 pm the day prior to the scheduled visit or within 10 minutes from the confirmation of booking if booked for a call out. 1.6 “In writing” shall mean correspondence by email or any document which is set out in a hand held device and any signature on a hand held screen, in addition to written documents. 1.7 Words importing the masculine gender shall also include the neuter and the feminine gender and words importing the singular number include also the plural number, where the context so requires. 1.8 The Client confirms acceptance of the Terms and Conditions and enters into the Agreement by: 1.8.1 Signing the Work Order sheet and/or the Quotation or Booking an appointment by phone or e-mail 1.8.2 providing other means of confirmation.

2. The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the designated operative of the Company at its absolute discretion.

3. ‘Hourly Work Rate’. The total charge to the Customer shall consist of the cost of materials supplied by the Company and the amount of time spent by the operative in carrying out works (including all reasonable time spent in obtaining un-stocked materials) charged in accordance with the Company’s current hourly rates. 

3.1 Chargeable Time is the amount of time from the time the Operative arrives to the site until the time he leaves the site on completion of the Works counted for each Operative separately counted in 30 minutes intervals for each commenced period.

4. Fixed price works shall be charged as a firm cost including labor and materials according to the Quotation provided by the Company or as a bilaterally agreed amount confirmed in writing or by phone in the case of emergency call out. 4.1 Estimates provided over the phone or via e-mail at the time of booking of the visit on the basis of the information provided by the Customer are for informative purpose only and are not binding for the Company. 4.2 Where the Company can supply an estimate, it is under no obligation to provide quotations. 4.3 Any change to the scope of work needs to be agreed upon by both the sides and confirmed in writing. 4.4 Revision to the Quotation may occur if: 4.5 there has been a change of scope of work on the Client’s request or due to need for compliance with law, health and safety, building or other regulations currently in force. 4.5.1 There’s been substantial increase in the price of parts or materials since the original Quotation. 4.5.2 It turned out that additional works need to be carried out which were not taken into account in the original Quotation. 4.5.3 Any works not mentioned in the Quotation should only be carried out with the signed written consent of the Client and will be charged separately according to the current price list or at the hourly rates 4.6 If for any reasons not dependent on the Company the undertaken works cannot be fully completed, the Client will be charged for all the supplied materials and the work carried out at hourly rate unless agreed otherwise. 4.7 Telephone estimation is depending on customer verbal description about the job. We are not committed or guaranteed any price promise as some time the given information is different then actual work or job required

5. Collection of non-stock items is chargeable but: 5.1 times must be kept to a minimum and reasonable. 5.2 The Customer must be informed wherever possible when the operative leaves the premises. 5.3 If the collection time is likely to exceed 45 minutes the customer must be additionally informed of the circumstances. 5.4 The collection of materials which should be normally stocked items is no chargeable.

6. Payment is due immediately after completing the job. The Company reserves the right to suspend work or orders immediately should an account become over due. Any part of the payment mentioned in the job sheet or invoice which remains unpaid shall carry interest at the rate of 8% plus the Bank of England base rate (https://www.gov.uk/late-commercial-payments-interest-debt-recovery... 6.1 The first day of interest starts after the 30 days of the date written on job sheet or invoice 6.2 Example: If your were owed £1,000: the annual statutory interest on this would be £85 (1,000 x 0.085 = £85) divide £85 by 365 to get the daily interest: 23p a day (85 / 365 = 0.23) after 50 days this would be £11.50 (50 x 0.23 = 11.50)

7 Where the date and/or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavors to ensure that the operative shall attend on the date and at the time agreed. However, the Company accepts no liability in respect of the non attendance or late attendance on site of the operative/engineer or for the late or non-delivery of materials.

8. The Customer shall accept sole liability to discharge the Company's account unless he/she discloses to the Company when initially instructing the Company to carry out work and/or supply materials that he/she is acting on behalf of a third party (including, but not limited to, a Limited Company or Partnership) and receiving a written estimate) the name of the third party appears on the written estimate.

9. If the Customer cancels their instructions prior to any work being carried out or materials supplied then the Customer shall be liable for any related expenditure made by the Company.

10. If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 30 days to the Company and shall afford the Company, and its insurers, the opportunity of both inspecting such works, and carrying out any necessary remedial works if appropriate. The Customer accepts that if he fails to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the works carried out.

11. The Guarantee shall be for labour only in respect of faulty workmanship for ONE months from the date of completion with the manufacturers warranty in force. The Guarantee will become null and void if the work/appliance completed/supplied by the Company is:

11.1 Subject to misuse or negligence.

11.2 Repaired, modified or tampered with by anyone other than a Company operative. The Company will accept no liability for, or guarantee suitability of, materials supplied by the Customer and will accept no liability for any consequential damage or fault.

12. The company will not guarantee any work undertaken on instruction from the customer and against the written or verbal advice of the operative/engineer. Work is guaranteed only in respect of work directly undertaken by the company where payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the company will not be guaranteed. The company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the customer has been notified by the operative either verbally or indicated in ticked boxes or in Comments/ Recommendations of any other related work which requires attention. The customer shall be solely liable for any hazardous situation in respect of Warning Notice issued by the Company.

13. The Company shall be entitled to fully recover costs or damages from any operative/engineer/contractor whose negligence or faulty workmanship results in the Company being made liable for those damages or rectification of the work.

14. These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorized representative of the Company and by the Customer. Further, these terms and conditions shall prevail over any terms and conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company; by entering into a contract with the Company the Customer agrees irrevocably to waive the application of any such terms and conditions.

15. Title to any goods, supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the Company until payment in full for such goods has been made by the Customer to the Company.

Until such time as title of goods has passed to the Customer:

15.1 the Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Company,

15.2 for the purpose specified in 15.1 above, the Company or any of its agents or authorized representatives shall be entitled at any time and without notice to enter any premises in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.

15.3 the Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferred or otherwise disposing of such goods. Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, and until such time as title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value and the Customer shall forthwith, upon request, provide the Company with a certificate or other evidence of such Insurance.

16. The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control and the Company shall be entitled to a reasonable extension of the time for performing such obligations.

17.The Company shall only be liable for rectifying works completed by the Company and shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested and not undertaken at that time. These terms and conditions and all contracts awarded between the Company and Customer shall be governed and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English law.

18. The Customer shall be responsible for providing a safe working environment and unhindered access to the site and attended to places or part of installation at the time of and throughout the scheduled visit of the Operative.

18.1 The Customer shall be responsible for obtaining all necessary consent, easements or way leaves, licenses, permits or other authority necessary for the execution of Works as and when required.

18.2 If the Customer fails to ensure unhindered access to the site by the Operative and as a result the Operative cannot gain access to the site, the Customer will be charged for the time spent awaiting access or for 1 hour labor, whichever is greater.

18.3 The Client is expected to allow access to electrical power, running water and toilet facilities to Operatives of the Company where reasonably possible.

18.4 The Customer shall ensure that all valuable and fragile items are either removed from the site or are sufficiently protected against accidental damage at the time when Works are carried out.

18.5 The Company reserves the right to refuse to re-position particularly bulky or heavy items or where there is higher than accepted risk of damage to the item or due to health and safety risk to the Company’s Operatives.

18.6 As a measure of routine we may take photographic image of the site or take notes of condition of the site. These images will be for the purpose of documenting the site prior to the commencement of works, any pre-existing damage that may exist and for the condition of completed works. All images will be kept confidential and destroyed after a reasonable period of time assumed to be when the relevant warranty\s expire\s.

18.7 Materials, fittings, fixtures and other will be provided by the Company as per the specifications detailed in Quotation, Work Order or other documentation accepted by both the sides. In the absence of such specifications the materials, fittings, fixtures etc. will be supplied at the sole discretion of the Company.

18.8 If the Customer requires a different fitting or fixture than the one supplied, the Company will replace it at the Customer’s expense, subject to suitability and availability.

18.9 Position of fittings, light points, switches, routes of cables, pipes and other parts of installations if not specified prior to commencement of the Works shall be determined by the Operative at his own discretion in accordance to Building Regulations and common practice

19 For only consumer unit / distribution board replacement installation except any wiring / cabling and equipment installation ,if faults occur for instance tripping of MCB,RCD,RCCB,RCBO,AFDD or any protection devices after the consumer unit / distribution board installation , client need to bear all the cost of troubleshooting after the installation of consumer unit/distribution board.

19.1 The initial agreed cost of installation of replacement fuse board(s) ,consumer unit / distribution board must be paid in full even the faults occurs after the installation of fuse board(s) ,consumer unit / distribution board due to faults in existing wiring or equipment.

19.2 In regard of Electrical installation and replacement of only consumer unit / distribution board , the Electrical Installation Certificate can only be issue once all the faults fixed and remedial action fully taken because as we have mentioned in 19.1 the fault may occur in existing wiring/equipment and equipment after installation (Note : Only the replacement installation of the consumer unit in existing wiring have no guarantee and warranty of fixing all the faults may occur in existing wiring and equipment after the replacement of consumer unit / distribution board).

Version 2.2  Dated : 31/10/2022 

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